Return & refund policy
Thanks for checking out our products at operated by Wedding Paintings.
In order to be eligible for a full refund, you have to cancel your order within 7 calendar days of your purchase. We put alot of time and hard work into your wedding painting, so if you decide to cancel your order after the 7 calender days, we will refund 50% of the payment.
You will always get a photo of the final results before we send of your wedding painting, that way you can give us some final adjustment ideas to make your wedding painting perfect. The moment we send you the final result is also your last chance to cancel your order and receive the 50% refund. After we have shipped the wedding painting you will not be eligible for a refund. Customers could otherwise potentially copy our work and send the original painting back to get a refund whilst still keeping the painting. We want to prevent this whilst still giving you the option of looking at your wedding painting and deciding if you want to go trough with the order or not. That is why we ask you to look closely at the final results photo so you can make your choice.
You can cancel a order by simply sending a email to email@example.com. Please put CANCELLATION as subject line, mention your order number in the email and mention your full name.
After we receive the cancellation, our team will process your refund. The money will be refunded to the original payment method you’ve used during the purchase. For credit card payments it may take 5 to 10 business days for a refund to show up on your credit card statement.
After you have told us all final adjustment ideas and we have send off the wedding painting, you will not be eligible for a refund.
If anything is unclear or you have more questions, feel free to contact us.